Thomas-Kilmann Conflict Mode Instrument (TKI) is the world's best-selling
instrument for understanding how different conflict-handling styles affect
personal and group dynamics and for learning how to select the most appropriate
style for a given situation. The TKI assessment is a key tool for managers, team
leaders, and human resource experts to safely open a productive dialogue about
How does the TKI work?
Participants select responses from 30 statement pairs to discover which of
five conflict handling styles is their preferred "mode." Interpretation and
feedback materials help them learn about the most appropriate uses for each mode
and how to increase their comfort level with their less-used modes.
The TKI identifies a person's preferred conflict-handling style or mode and
provides detailed information on how one can effectively use the five different
modes—Avoiding, Competing, Compromising, Accommodating, and Collaborating. The TKI
model demonstrates that these styles are neither good nor bad. Rather,
they are different modes of communicating that can be effective (or not) in
Click here to review a sample report.
Options for You and Your Organization
Interested in trying out the
TKI for yourself? Click
here to purchase an online assessment (choose whether you want to try and
interpret the results yourself or have a one-on-one coaching discussion with
Then click here and follow the directions on
how to take the assessment. The easy-to-follow directions will help you quickly
answer the questions.
How about helping your entire team become more skilled at managing conflict? Contact us
to learn how we can customize an approach to deliver the results you need.
The Institute uses the
TKI to assist organizations with:
- Conflict and change management
- Leadership development
- Employee satisfaction and retention
- Performance improvement
- Stress management
- Team building
- Negotiation skills training
Call Andy Kaufman (866) 884-5323 to learn how
the TKI can be part of a customized solution for your organization.
Thomas-Kilmann Conflict Mode Instrument
Report is published by CPP, Inc., Copyright 1974, 2001 by Xicom, Incorporated.
Xicom, Incorporated is a subsidiary of CPP, Inc. The TKI logo is a trademark of