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  Home > Coaching > More about the Thomas-Kilmann Conflict Mode Instrument (TKI)

More about the Thomas-Kilmann Conflict Mode Instrument (TKI)

The Thomas-Kilmann Conflict Mode Instrument (TKI) is the world's best-selling instrument for understanding how different conflict-handling styles affect personal and group dynamics and for learning how to select the most appropriate style for a given situation. The TKI assessment is a key tool for managers, team leaders, and human resource experts to safely open a productive dialogue about conflict.

How does the TKI work?

Participants select responses from 30 statement pairs to discover which of five conflict handling styles is their preferred "mode." Interpretation and feedback materials help them learn about the most appropriate uses for each mode and how to increase their comfort level with their less-used modes.

The TKI identifies a person's preferred conflict-handling style or mode and provides detailed information on how one can effectively use the five different modes—Avoiding, Competing, Compromising, Accommodating, and Collaborating. The TKI model demonstrates that these styles are neither good nor bad.  Rather, they are different modes of communicating that can be effective (or not) in different situations.

Click here to review a sample report.

Options for You and Your Organization

Interested in trying out the TKI for yourself? Click here to purchase an online assessment (choose whether you want to try and interpret the results yourself or have a one-on-one coaching discussion with Andy Kaufman).

Then click here and follow the directions on how to take the assessment. The easy-to-follow directions will help you quickly answer the questions.

How about helping your entire team become more skilled at managing conflict? Contact us to learn how we can customize an approach to deliver the results you need.

The Institute uses the TKI to assist organizations with:

  • Conflict and change management
  • Leadership development
  • Employee satisfaction and retention
  • Performance improvement
  • Stress management
  • Team building
  • Negotiation skills training

Call Andy Kaufman (866) 884-5323 to learn how the TKI can be part of a customized solution for your organization.

Thomas-Kilmann Conflict Mode Instrument Report is published by CPP, Inc., Copyright 1974, 2001 by Xicom, Incorporated. Xicom, Incorporated is a subsidiary of CPP, Inc. The TKI logo is a trademark of CPP, Inc.


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