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  Home > Privacy and Refund Policy

We Respect Your Privacy

UPDATED PUBLICATION DATE: July 30, 2008

The Institute for Leadership Excellence & Development (the Institute) respects your privacy. That's why we have created this Privacy Statement to explain how and why we collect certain information online, and how we use that information. This statement also explains how you can prevent collection of certain information about yourself, if you choose. Please take a few moments to read our Privacy Statement. This statement applies to both information we collect from visitors to the www.i-leadonline.com and www.navigatingthewindsofchange.com  Web sites.

REFUND POLICY

If you are not 100% satisfied with your purchase of our e-learning or electronic products or services, please contact the Institute within 30 days for a full refund. 

RIGHT TO CHANGE POLICY

As the Institute is constantly innovating and enhancing the products and services it provides to its users, this Privacy Statement will also continue to change to match the products and services we make available. As such, we reserve the right to change this statement to match the products and services we provide. If we make any material change to this statement, we will change the date at the top of this statement to reflect the effective date of the change. When you visit our site or use our products and services, we encourage you to check the date of this Privacy Statement to ensure you are aware of any updates. However, regardless of how this Privacy Statement may change or evolve over time, the Institute will not collect or maintain your private and personally identifiable information without your consent. Further, if you consent to give us your personal information, we will keep it confidential and will not sell, license or disclose your personal information to any third party without your consent, unless we are compelled to do so under the law or to comply with a court order.

CONTACT FOR PRIVACY INQUIRIES

If you have any questions about this Privacy Statement or other questions about privacy on the Institute's web sites, please contact:

Via Mail:

Institute for Leadership Excellence & Development Privacy

Contact: Institute Privacy Administrator

765 Pheasant Ridge Court

Suite 101

Lake Zurich, IL 60047

SPAM

The Institute does not send unsolicited mass email. If you receive an unwanted email from us, you can request that we not send you any further emails by replying to the message that we send and following the instructions for having your name removed from our list.

TYPES OF INFORMATION WE COLLECT

Generally, you are free to browse our sites without submitting any personal information. We do not collect any of your personal information (such as a name, address or e-mail address) when you visit the Institute site, unless you download one of our products, register or have registered to use one of our products or services, complete one of our evaluations, or otherwise agree to submit to us such information. As part of such processes, you have the opportunity to decline further promotional materials or other notifications from us regarding special offers and information from the Institute. Types of information collected on specific services on the Institute site are described in more detail below.


REGISTRATION ON OUR SITE

The Institute requires users who want to participate in the Institute's message boards to register. In order to register, you must provide us with a username (which does not have to be your real name), password and a valid e-mail address. This allows us to protect our community from abusive postings and provides a verifiable point of contact should legal questions arise. At any time, you have the ability to keep your e-mail address hidden from other users by selecting that option within your user profile.

When you register, you have the option of providing some additional information such as occupation, interests, and homepage URL. This optional information is made available to other bulletin or message board users to foster a sense of community. If you have any concerns about providing this information, simply leave the fields blank and your registration will still be processed.

IF YOU ARE UNDER 13 YEARS OF AGE you are not allowed to participate in the Institute message boards.

HORIZON TIME NEWSLETTER SUBSCRIPTION

The Institute offers an option to subscribe to a periodic newsletter called Horizon Time. The only pieces of information required are the user's name, e-mail address, and country. You can "unsubscribe" to the newsletter at any time at www.i-leadonline.com/unsubscribe.asp

COOKIES

The Institute uses browser cookies to facilitate your experience with our products and services. These cookies are small sections of code that our server sends to your browser which it can then store on your hard drive. If you choose to accept these cookies, they enable us to recognize that your browser has previously visited our site and, based on your browser's previous visits, assist us with tailoring the information and content, banners and promotions you view. These cookies do not collect, store or maintain your private, personally identifiable information. You do not have to accept these cookies to visit or use the Institute site or our products and services, and you can choose to refuse our cookie, or delete our cookie from your hard drive.

PURCHASING AND/OR CREDIT CARD INFORMATION

The Institute strives to maintain strict security for your private information. Our online ordering pages use 2CheckOut, providing a secure means of ordering our products. We do not maintain any credit card information at the Institute, which means that you have to provide it each time you make a purchase, but also means that your information is controlled by you alone.

USE AND DISCLOSURE OF YOUR INFORMATION

The Institute uses the personal information it collects from forms you fill out on our site or in our product and service registrations to:
1. Allow users to access and use our products and services;
2. Supply users with download, access or use information;
3. Provide users of products and service on our site with information about special offers and promotions; and
4. Improve our products and services by using statistical analysis and evaluation of user data.

We use the anonymous information we collect from the other methods described above, such as cookie information, to collect broad demographic information about user trends, count the number of users of our products and services, to provide advertising services and to continue to enhance and improve our products and services.

We do not and will not disclose your private, personally identifiable information to any third party for any purpose without your prior consent. However, the Institute reserves the right to disclose your personal information if required to do so by law, or in the good faith belief that such action is reasonably necessary to comply with legal process, respond to claims, or to protect the rights, property or safety of our company, its employees, customers, or the public.

All reasonable care is taken by our staff in handling your personal information to ensure its security both offline and online.

CHANGING OR UPDATING PERSONAL INFORMATION

If you would like to update or change your user profile on our message boards, login to the boards and update your profile.

To unsubscribe from our Horizon Time newsletter, please go to www.i-leadonline.com/unsubscribe.asp.

If you have questions regarding your information, you can contact our Privacy Administrator at the address listed above.

POSTINGS ON MESSAGE BOARDS

It is important for you to remain aware that when you provide personal information (e.g., last name, address, phone number) in a posting on any message board, that information is available to any other person or user having access and use of that message board, and may be used by someone in a manner unintended by you. For that reason, we discourage you from offering any personally identifying information within a posting to any message board.


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